How long will it take to get my images after my session?
I typically run about 4-5 weeks turnaround time. During my busy season September - December sessions can take between 4-6 weeks so plan accordingly if you need them by a particular date.
Can I purchase extra images?
Absolutely!! For regular priced sessions, extras are $15 each. You can also upgrade to the whole gallery at a discounted rate of $120.
Do you require a retainer to book?
Depending on the session, whether there's a rental involved, the amount of my time the session will take up, or if I have to make childcare arrangements I may sometimes require a deposit. If I need one, I try to let clients know up front the session requires a retainer. Do I absolutely need to pay it right away? Not usually. See payment plan question for more info.
Does my package come with prints?
All packages include digital images only. You have the option to order your prints through me, but absolutely not mandatory.
Do you travel for sessions?
Absolutely. Under 20km from my front door is no charge, beyond 20km the charge is 68cents per km as per the CRA recommendation.
What kind of editing do you do?
Sessions will come with a standard edit. Removal of distractions (at my discretion)
Lightening or removal of non permanent marks - acne/blemishes/bruises etc.
Head swaps where necessary.
Any editing beyond my regular scope of editing is subject to a $30/hr charge.
Can I make changes to my images myself?
No thank you. If you'd like changes made please let me know PRIOR to downloading your images. The copyright remains in my name, so any form of editing done by anyone but me to my images is in violation of copyright law. I'd be happy to make (reasonable) changes to your images to make you love them as much as possible.
I booked my session, now what?
YAY! I'm so excited to work with you. Take a look through the other parts of the website to find some useful information on how to plan for your session. And never hesitate to reach out if you have any questions.
What kind of gear do you use?
I have a full frame DSLR and high quality lenses to capture your memories with. I use licensed software for editing on reliable computers. I have a secure network/server system to keep your images safe until they are delivered to you.
Do I get the unedited images?
No, your packages will only included professionally culled and edited images to represent the best of my work, and the best of your session. Part of the cost of your session, is my editing aesthetic and keen eye for image selection.
I have a session scheduled but someone in my household is ill or something urgent has come up. What do I do?
Hey, I get it. Just get in touch with me and we'll figure something out.
Do I need to have a computer to download my images?
I always suggest downloading images to a computer so you can get the highest resolution for printing. If you'd like to download them to your phone as well, I can send a separate download of web sized files which are perfect for use online. I wouldn't print these though as the quality isn't suitable for printing.
Can I bring my pets to my session?
If your pet is comfortable with new people, and is safe to take around others then ABSOLUTELY YES bring your pet to your session.
Can I add an additional person to my session?
Yes! The cost to add someone to your session is $40 PER person. That includes babies and small children as well.
My images are done. How do I order?
EASY! Just log into your gallery and press the heart on the ones that you want. You can then either share your favourites with me or just shoot me a message and let me know you've made your choices.
I lost my session, what do I do?
Once your gallery has been delivered to you I move the proofs to an external harddrive and my server. RAW unedited images are deleted. If you want changes made or you think anything is missing from your session please message me regarding this BEFORE the gallery has been delivered. I suggest backing up your images to at least one other spot after downloading. A secondary computer, a USB or an external harddrives are all great options for long term storage.
What if its raining on the day of my session?
Rain stinks, and unfortunately for most types of sessions means that we'll need to reschedule. For smaller groups (families or couples) sessions can easily be moved indoors for a home session. Large groups, and styled shoots will have to be rescheduled if it's raining.
Do you have a studio?
Not currently. Renting a space is always an option if you have something particular in mind.
Do you take business portraits?
YES! I no longer have a studio so I will only be able to offer on location or outdoor business portraits. Branding sessions are on location or outdoors as well.
Do you offer payment plans?
Yes definitely. If you want the session done but something comes up, or you need to wait until payday I can absolutely wait for payment. You are still responsible for paying the retainer to hold your session date/time at the time of booking(where applicable) You also won't see any previews or your gallery until your balance is paid in full.
When do you want payment?
Payment is due on the day of your session unless previously discussed.
Will I see all of the images taken in my finished gallery?
No, part of the price you pay is for my expertise in selecting the best images for you to view. The culling process will weed out unflattering images to ensure your gallery is fresh, complimentary, and only displaying the best memories for you to make your selections from.
Who owns the copyright to my session?
The copyright remains in my name. You have full printing rights to your images. By maintaining copyright it allows me to use your images for the purposes of advertising, marketing, or general display purposes in digital form or print. *IF* this is not something you're comfortable with PLEASE let me know. Photos of a sensitive nature (IE boudoir) I will always ask permission to share publicly before doing so.
Do I need to sign a contract?
No. If you have further questions about how things work or any other concerns just shoot me a message.
Wedding clients have an agreement to sign.
What do I wear?
My rule of thumb is NEUTRALS. They will compliment any season and any decor when printed and displayed in your home. (Or any home)
There's a whole post about it, it is the most commonly asked question I get.
Do you have to post my images publicly?
Absolutely not. Your privacy is SO important to me. I have quite a few clients who don't share images of themselves or their children online for a variety of reasons. A simple ask that I don't post is all I need.
Who has access to my gallery?
Me, and anyone you provide the link to. I will ONLY send the link to the client that booked the session (regardless of who pays)
Furthermore, my client is the only person I release images to. IF someone else wants the photos, I have to have permission from the client/whoever signs the contract.
Will you wear a mask during our session?
Not unless it's medically necessary on my end or if requested by the client.